FAQ

Our store hours vary between our four stores, whose updated hours can be found on our Store Locations page here.

We have stores located throughout Maryland and Virginia at the following addresses:
Fairfax Square: 8075 Leesburg Pike, Vienna, VA 22182
Tysons Galleria: 2001 International Drive, McLean, VA 22102
Westfield Annapolis: 1660 Annapolis Mall, Annapolis, MD 21401
Westfield Montgomery: 7101 Democracy Blvd, Bethesda, MD 20817

Yes! Our showrooms are open both for walk-in shoppers as well as for those who wish to book an appointment through our Store Locations page here.

No, appointments are not required.

You can reach us by phone at the following numbers below:
Fairfax Square: (703) 749-1200
Tysons Galleria: (703) 448-6731
Westfield Annapolis: (410) 224-4787
Westfield Montgomery: (301) 469-7575
You can reach us by email via our contact form on our Contact page here.

Our industry-leading Master Goldsmiths are highly skilled in all areas including bracelet, chain, necklace, and ring repairs as well as resizings. We offer jewelry appraisals as well as custom-designed jewelry using CAD (computer aided designed) software.

As a Rolex Plaque Certified Service Center at our Fairfax Square location, our Master Watchmakers are approved and authorized by Rolex to perform the same repair services on your Rolex timepiece on site. We're also an Authorized Service Center for multiple fine watch brands. Whether a simple battery change, a bracelet adjustment, or a complete overhaul, we offer a wide variety of watch repair services. If a customer wishes to send her or his timepiece back to a brand directly, we will definitely accommodate that request. We do whatever makes our customers feel comfortable.

Estimates vary depending on the service required. Timeframes commonly vary between 10 days and 3 weeks for most jewelry repair services. Watch repairs typically require 6-8 weeks after your approval.

No, appointments are not required but can be made in advance through our Fairfax Square location via our Contact page here.

Yes, we do, however only for the brands we carry! Please keep in mind that batteries are not changed on the spot. We must deliver your watch to our Master Watchmakers to be serviced.

We do recommend having your jewelry inspected and cleaned twice per year. You may bring us your jewelry more frequently if you wish!

Most watches should be serviced every 5-10 years. For best practices, you should refer to your manufactures mannual or call us with any additional questions.

We do jewelry appraisals, however, recommend that you call to ensure that our appraiser is available at our Fairfax Square location: (703) 749-1200.

The prices of jewelry fluctuates from year to year and your insurance company may require annaul updates.

Yes, our appraisers have GIA certifications.

Yes, we do! Jeweler's Mutual is the company we recommend.

Yes, we do! We recomment having your jewelry cleaned twice per year.

We proudly offer a 12 month warranty on our in-house repairs. Warranties on watch and jewelry purchases are offered by the manufacturer and vary between brand.

We realize buying a watch or piece of jewelry is a major decision for everyone. That's why we offer a 15 day return period, so you can wear the watch in the comfort of your own home to make sure you love it. The only thing we ask is that the watch is returned in mint condition. However, special orders and pieces with customized sizing are final sales.

You will recieve a full refund if you return your item within 15 days in its original condition.

We will process your refund immediately. If delayed, this would be due to your bank's processing policy.

We can ship to most states but not Internationally.

We offer in-store pickup.

If you have a ring that he or she currently wears, we'll be happy to compare the styles to determine the best size.

Please visit one of our stores and we'll be happy to help you.

A "comfort" fit has a rounded shape to the band whereas a "regular" fit has a flat band.

Please visit us at our Fairfax Square store where we'll be happy resize it for you.

Yes, we size the watch brands that we carry.

We're happy to redesign the piece for you.

Rhodium is used to plate white gold jewlery to give it a brighter, clearer shine.

Sliver may change color because of oxidation in the aptmosphere. Body oils can also contribute to color change.

We recommend you have your jewelry professionaly cleaned at Liljenquist & Beckstead.

We carry 12 of the world's finest jewelry brands: David Yurman, Chopard, Mikimoto, Henri Daussi, Roberto Coin, Marco Bicego, Picchiotti, Messika, Memoire, Monica Rich Kosann, Sydney Evan, and Mariani.